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FAQ

  • How can I register?
    Create an account by clicking on the »Log in« button located at the top of the page. Next, click on the button which is located in the log in area and fill out the registration form. You can also comfortably set up your customer account while placing your first order. In either case, you will have to enter your email address and a password. This data allows you to log in to your customer account in the future any time you like. While logged in, you can review and alter your data.
  • How can I delete my customer account?
    You can send us a request to delete your customer account at any time via our contact form and we will immediately initiate the deletion of your customer account. The email does not have to follow any special format; however, you should be clearly identifiable, meaning that you should always contact us from your registered email address. In order to process your request, we may ask for additional information for identification purposes before responding to your request. After processing your request, we will immediately arrange for the deletion of your customer account, provided that there are no legal provisions to the contrary (e.g. settlement of outstanding amounts).
  • How can I place an order?
    Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.
  • How can I check my previous orders?
    To view your previous orders, login to your account with your email address and password. Select the »Customer Account« icon and then »Your orders«. On the desktop page, the customer account icon can be found on the top right-hand corner of the page. On the app, the customer account icon can be found at the top right-hand corner
  • What happens after my order is placed?
    After placing an order, you will be sent a confirmation via email, which lists the ordered items, your billing and delivery address, as well as the chosen payment option. Finally, your purchase will be delivered to you, and we hope you will love your new items. In case you are not happy with your purchase, you can simply initiate the return process.
  • Why was a payment with a debit/credit card declind?
    There can be several reasons as to why a payment by debit/credit card is declined. For instance, a typo, an invalid card, missing verification or a technical error on our website.
  • Payments
    You can select your preferred payment method at checkout. We accept secure payments via Credit Cards, Debit Cards & Apple Pay. - Visa - Mastercard - American Express - Discover - Apple Pay
  • How long is the shipping time?
    We usually deliver items within 3-5 business days.
  • What are the shipping costs?
    Enter your answer here
  • How can I check whether I have placed my order correctly?
    If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email. Your orders are also listed in your customer account and can be found under »orders«. In case you have any further questions concerning your order, feel free to reach out to our customer service at any time at Customersupport@bizzybees.store, we will be happy to help you out.
  • How can I track my order
    You can track your order via the tracking number sent via email.
  • Which delivery companies do you work with?
    All of are items are shipped via USPS.
  • Which countries do you deliver to?
    We currently only deliver within the United States.
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